Frequently Asked Questions

 

About Mama Bamboo

Who are Mama Bamboo? 
We are Jennie and Laura. We’ve been friends since university and supported one another as we’ve each grown, struggled and succeeded through careers and parenthood. 
At the heart of everything we do is your babies’ health and comfort. As two mums to young children, we are intrinsically aware that we all want the best for our babies. Using bamboo we truly believe we’ve found the most natural, luxuriously soft, antibacterial, breathable solution which helps control nappy rash. And secondly we really want to produce a solution that is much kinder on the environment.  There’s no getting round it, babies use a lot of stuff in the first couple of years and much of it is plastic, single use, and less than earth friendly. But it doesn’t all have to be. Disposable nappies and wipes can be made using sustainable materials. And all packaging can be compostable 🌳 or recycled. ♻️ 
Why bamboo?
Bamboo is the only available crop on earth which can keep up with consumer demand. It reaches full maturity within 2 years and sustainable harvesting actually improves forest regeneration.

We use Moso bamboo which grows very fast in the mountains. The yield is naturally very high without the use of fertilisers or pesticides or any irrigation. 12-15 feet growth in just 3 weeks has been recorded in the spring season. This provides us with a sustainable, low impact crop as a brilliant alternative to polyesters, cotton, plastics, etc. 

Bamboo is also 3x more effective as a carbon sink than any other tree or grass. This makes it the ideal crop for helping to lower CO2 and slowing climate change.

In addition bamboo is naturally antibacterial and excellent at regulating temperatures against your baby's skin.

Why not use cotton like some other leading brands?

Cotton is a very thirsty, intensively farmed crop.

Cotton is mostly grown in monoculture and is a very pesticide-intensive crop. Although it is only grown on 2.5% of the world’s agricultural land, it consumes 16% of all the insecticides and 6.8% of all herbicides used worldwide.

These pesticides are washed out of soils, and pollute rivers and groundwater. Pests often develop resistance to pesticides that are used on a continuous basis. Furthermore, the chemicals eliminate not only pests but also their natural enemies. This interference with the ecosystem considerably reduces biodiversity.

If cotton is cultivated intensively, it requires large amounts of water for irrigation. This causes soil salinisation, particularly in dry areas and hence a degradation of soil fertility. The diversion of entire rivers into huge irrigation channels to feed the cotton fields in Central Asia has led to the gradual drying-up of the Aral Lake, one of the largest inland waters in the world.

Cotton production also contributes to climate change.

Industrial fertilisers are produced using considerable quantities of finite energy sources (1.5% of the world’s annual energy consumption), releasing large amounts of carbon dioxide. Furthermore, the excessive application of nitrates to agricultural land leads to their being transformed into nitrous oxide which in turn escalates global warming.

How can I be sure your bamboo is harvested sustainably?

We use MOSO bamboo which is harvested only after 3-5 years growth.

One bamboo plant will consist of several poles from which new shoots grow every year. Good practice allows for 20-25% of the poles to be harvested in a bamboo forest each year without any detriment to the density of the forest. Unlike trees, harvesting the bamboo poles in this way does not kill the plant but rather allows for new growth without deforestation.

Mama Bamboo is certified by FSC® (Forestry Stewardship Council ® Certification code C134890) to manufacture and sell Bamaboo nappies and ENVU Cubs Club bamboo fibre tableware. You can find out more at https://www.fsc-uk.org/en-uk/about-fsc/what-is-fsc.

The FSC® is the leading authority  for responsible wood sourcing. Since 2008 bamboo, though a grass rather than a wood, has been included in the scheme and is closely controlled.

Mama Bamboo’s certification number is NC-COC-026801

How do you carbon offset your transportation?

Firstly, we chose to transport all our goods as finished products by large container sea freight as this is the least carbon producing option.

Secondly, we have partnered with Uganda Bamboo Village Programme to plant bamboo forests in deforested areas. Each year we calculate our carbon footprint and replant enough bamboo to soak up the equivalent carbon within 2 years. 

Bamboo provides a 3x more effective carbon sink than any other tree or grass.

You can read more about this in our blog: https://www.mamabamboo.com/blogs/news/were-so-proud-to-be-a-friend-of-the-bamboo-village-and-be-carbon-neutral

Do you test on animals at all?

Absolutely not!

We are officially registered with the Vegan Society and do not test any of our ingredients or products on animals. 

Do you donate to any charitable organisations?

We are committed to donating 20% of our net profits to charity every year. 

We donate to NSPCC, WWF and the Ugandan Bamboo Village every year. We also offer to match any nappy and wipe donation our customers make to the Little Village. 

 

Mama Bamboo Subscribe & Save

How does a subscription work?

Our subscription is a hassle-free way to have nappies and wipes delivered directly to your door with the added bonus of benefitting from a 20% discount and free shipping on every order.

We have designed our subscription to be as flexible as possible so you can change size of nappy, swap or add products, change the frequency of your orders, delay or bring forward an order or cancel the subscription whenever you need to.

Please be aware that your first order is placed when the subscription is set up and will be sent out to you within the following 24 – 48 hrs.  For the orders following you will receive an email 3 days before your subscription is ordered, to allow you to login and change any aspect of the order.

How do I change my subscription?

If you need to change any part of your subscription: nappy size, frequency of your orders, add a product or swap products this can be done from the Manage my Subscription page within your Mama Bamboo account.

We ask that any changes be made before midnight the day your order is due so that it can processed in time.

Log into your Account and select Manage my Subscription.

This will take you through to the ‘My Products’ page which shows all previous and current subscriptions.

On the next page you can click on ‘Edit’, ‘Swap’, ‘Cancel’ or ‘Add Product’.

‘Edit’ – this allows you to alter all aspects of your current subscription.

‘Swap’ –this allows you to swap to a different product.

‘Add Product’ – will allow you to add any other product to your subscription.

‘Cancel’ – this will cancel your subscription.

How do I change nappy size?

Log into your Account and select Manage my Subscription.

On the next page click on ‘Edit’ next to the subscription you wish to change.

On the next page click on ‘Change product variant’ to change the size of nappy you need or to choose a different quantity: either 4, 8 or 12 packs.

How do I change the frequency of my order?

Log into your Account and select Manage my Subscription.

On the next page click on ‘Edit’ next to the subscription you wish to change. 

On the next page click on ‘Change delivery date’ to change how frequently you wish to receive your orders.

How do I change how many nappies or wipes I receive?

Log into your Account and select Manage my Subscription.

On the next page click on ‘Edit’ next to the subscription you wish to change.

If you subscribe to a Little Bundle or Bigger Bundle click on ‘Change product quantity’to increase or decrease the number of nappies and wipes you receive.

If you subscribe to nappies and wipes separately click on ‘Change product variant’ and choose from 4 packs, 8 packs or 12 packs for nappies and 12 packs or 24 packs for wipes.

How do I bring my order forward or delay it?

Log into your Account and select Manage my Subscription.

On the next page click on ‘Edit’ next to the subscription you wish to change. 

On the next page click on ‘Change next charge date’ to change the date to one of you choosing.

Please note this is the date your order will be placed.  It will be processed and dispatched within 24-48 hours of this date.  If the order date falls on a Friday, Saturday or Sunday it will be processed and dispatched on the following Monday.

How do I swap products?

Log into your Account and select Manage my Subscription.

On the next page click on ‘Swap’ next to the subscription you wish to change.

On the next page click on the product you would like to swap to from.

How do I add a product?

Log into your Account and select Manage my Subscription.

On the next page click on ‘Add Product’ towards the bottom of the page.

Then simply choose the product you would like to add to your subscription.

How do I cancel my subscription?

Sob! Don't go!

If you do want to cancel you can log into your Account and select Manage my subscription.

On the next page click on ‘Cancel’ next to the products you wish to cancel.

If you subsequently change your mind, you can always activate your subscription again on the same page and continue to enjoy our standard 20% discount and free shipping on every order.

How do I re-start my subscription?

Log into your Account and select Manage my Subscription.

On the next page click on ‘Re-activate’ next to the subscription you wish to re-start.

How do I update my payment method and/or billing address?

Log into your Account and select Manage my Subscription.

On the next page click on ‘Billing information’.

On the following page you are able to update card details and billing address.

How do I update my shipping address and contact details?

Log into your Account and select Manage my Subscription.

On the next page click on ‘Edit’next to your address above the subscription list.

On the following page you are able to update the shipping address and contact details.

How do gift pre-pay bundles work?

Giving a new parent a pre-paid gift is a great thing to do! A useful and much needed present. You can opt to pre-pay for 3,6 or 9 deliveries in advance.

You will pay once and your lucky gift recipient will receive 12 packs of nappies and 12 packs of wipes in every delivery. You choose how many deliveries you'd like to pre-pay and we will deliver them on time every 6 weeks.

Your lucky mummy or daddy will be invited to open an account and will be able to change sizes as and when needed.

Once the last delivery has been made, you will be invited to renew your pre-pay option or cancel it. You have complete control.

By pre-paying for 9 deliveries you can save over £100 on the already discounted 20% off subscription price. It really is an amazing present to give. 

 

Mama Bamboo Nappies

How many nappies or pull-up are there in a pack?

Size

Per Pack

Per Carton (4 packs)

Size 1

35 nappies

140 nappies

Size 2

30 nappies

120 nappies

Size 3

28 nappies

112 nappies

Size 4

26 nappies

104 nappies

Size 5

20 nappies

80 nappies

Size 6

18 pull ups

72 pull ups

 What size and how many nappies am I likely to need?

The size of nappy you need is dependent on the weight of your baby and the number of nappies you might need is mainly dependent on their age. The younger your baby is, the more frequently they will need a fresh nappy and the heavier they are the larger the nappy required.

Below is table detailing the weight range of each nappy size as well as an indication of how many nappies you may need.  We have also included a general age guide, but it is always best to follow the weight guidelines for nappy size.

 Age

Weight

Nappy Size

Daily changes

0-3 months

2-4 kgs

4-9 lbs

Size 1 

10 changes

3-6 months

3-8 kgs

6-18 lbs

Size 2

8-9 changes

6-12 months

6-11 kgs

13-25 lbs

Size 3

8 changes

12-18 months

9-14 kgs

19-31 lbs

Size 4

6-8 changes

18-24 months

12-20 kgs

26-44 lbs

Size 5

5-6 changes

+24 months

+17 kgs

+37 lbs

Size 6 pull up

2-5 changes

 

4 packs of our Essentials range will last approximately 2-4 weeks depending on your child’s age and nappy change frequency.

To make it easy for you we have set up our subscribe system with the option of deliveries at 2, 4, 6, and 8 week intervals.

Do you have wetness indicators?

Yes. All our nappies have a wetness indicator which turns yellow-blue as standard.

Are they as good as regular nappies?

We feel that they are better!

We are very proud to be the only eco-nappy ever to have won the Best Performance Nappy Gold award from Mother&Baby. Mama Bamboo nappies were judged to be more absorbent, softer, and better at controlling nappy rash than any other brand. 

We have won several awards for our nappies from Made for Mums, Bizziebaby, Lux Life, and Parent & Baby.

Feedback from parents has been excellent - high absorption, good fit, and noticeably less nappy rash.

How can bamboo help reduce nappy rash?

Bamboo nappies are made from the softest bamboo, chlorine-free wood pulp & compostable liners.  These are all breathable. There is no heat trapping, bacteria encouraging plastic layer wrapped around your baby's bottom.

Our nappies are free from chlorine, alcohol, latex and PVC. 

The bamboo layers which lie against your baby's skin are naturally antibacterial, temperature regulating and breathable.

This all helps control or eradicate nappy rash.

How biodegradable are your nappies?

Our nappies are made from 100% biodegradable bamboo fibre layers, 100% biodegradable chlorine free FSC approved pulp and 100% compostable plant-based liners.

However, the side tabs and elasticated back panel are not biodegradable.

We use about 30% as much SAP as regular brands and will continue to research any alternatives.

Our nappies will currently biodegrade over 60% in less than 3 months and can achieve 80% within 2 years. At this time no nappy can offer 100% yet.

What is the nappy packaging made of?

Our nappy packaging is made from 100% compostable plant-based material. It can be home composted or composted in an industrial compost facility.

We are proud to be the only nappy brand using 100% compostable plant-based films. 

How is your bamboo fibre produced?

Our bamboo material is produced using a closed loop eco- process.

The bamboo is harvested sustainably and cut into short stems.

It is mechanically crushed and “cooked” at high temperature in a solution of plant enzymes to break down the fibres.

Next it is "hot washed". The system is closed loop - all liquid is recycled.

The pulp is then dried and and pressure treated into non woven sheets. 

How do I dispose of the nappies?

Our nappies can be composted at home but only if you have a hot compost system rather than standard cold system. The heat is needed to safely destroy the bacteria and pathogens associated with human waste.

The non-biodegradable elements will not compost and will need to be removed before using your lovely rich compost in the garden. These elements should consist of the elastic tabs and ruching sections. These are usually easier to remove before you begin the composting process. You can simply tear these away before popping the bulk of the nappy into the compost bin  

At the moment, if you cannot home hot compost, our nappies need to be put into general waste.  Although our nappies can be composted no UK council is currently offering this.  Wales do offer a nappy recycling service but this is not offered in the rest of the UK.

This is something we are working on constantly at Mama Bamboo HQ and we are currently working with UCL (University College London) on a research grant to investigate and promote the widespread of council managed waste management for bio-plastics and compostable AHP (Absorbent Hygiene Products).

Numerous research projects and tests for PLA composting at mass scale are currently underway in Germany, Belgium, and the USA. The UK is a little behind the curve. The studies have shown that the composting of bioplastics will be feasible in the UK as soon as the commercial volumes and sales increased sufficiently enough to cover the investments required.

By choosing Mama Bamboo products and other bio-plastics when you are shopping you are helping us to send a clear message to the government. We, as consumers and manufacturers, are willing to change and avoid fossil fuel plastics but we need their support to realise the full benefits of these choices.

Will they biodegrade in landfill?

Our nappies will biodegrade in the current UK landfills but at a slower rate than within best practice situations. UK landfills are not managed to promote biodegradability at the moment. They are densely packed and lack the natural microbes, oxygen and light.

We are working with local environmental groups to campaign for industrial composting services within council landfills and where composting is not viable, we are encouraging councils to invest in recycling services for nappies.

Please do join our campaign #thenappyrevolution and sign our petition

https://www.change.org/p/defra-uk-encourage-councils-to-invest-in-industrial-composting-facilities-and-recycling-services-for-nappies

 

Mama Bamboo Baby Wipes

What are the ingredients in your wipes?

Our wipes are 100% bamboo fibres, 99.4% water and a plant-based formula and cleanser. These are kinder to baby's skin and suitable for use on newborn and sensitive skins.

The cleansing formula consists of:-

  • Aloe Barbadensis Leaf Extract (Aloe Vera)
  • Citric Acid – Lemon juice derived cleanser
  • Disodium Cocoamphodiacetate - a coconut oil derived surfacant recommended for sensitive skin
  • Polysorbate 20 - a lubricator derived from berry juice which has a soothing effect on the skin
  • Propylene Glycol – moisturising ingredient
  • Tetrasodium EDTA – a stabiliser preventing deterioration and inhibiting the growth of mold and other microorganisms
  • Potassium Sorbate - prolongs shelf life by stopping the growth of mold, yeast, and fungi. Derived from berries of the mountain ash tree.
  • Sodium Benzoate - used as a preservative in medicines and cosmetics. Fruits and vegetables can be rich sources, particularly berries such as cranberry and bilberry.

All ingredients have been approved for use in paediatric cosmetic products.

How biodegradable are your wipes?

We're very proud to say that our wipes are 100% compostable and will be completely degraded within 3 months.

What is the wipes packaging made of?

Our wipes are wrapped in recycled PET  (recycled plastic bottles) and can be recycled again and again.  RPET is one of the most widely kerbside recycled plastics.

How do I dispose of the wipes?

Our wipes can be put into your food-waste bin (if permitted by your local council) or they can be composted at home.

If neither of these is possible, they can be disposed of in general waste.

Will they biodegrade in landfill?

Our wipes will biodegrade in the current UK landfills but at a slower rate than within best practice situations. UK landfills are not managed to promote biodegradability at the moment. They are densely packed and lack the natural microbes, oxygen and light.

We are working with local environmental groups to campaign for industrial composting services within council landfills and where composting is not viable, we are encouraging councils to invest in recycling services for nappies.

Please do join our campaign #thenappyrevolution and sign our petition

https://www.change.org/p/defra-uk-encourage-councils-to-invest-in-industrial-composting-facilities-and-recycling-services-for-nappies

 

Delivery & Returns

What is the standard delivery time?

Our standard delivery is 3 -5 workings days.  Orders placed on a Friday, Saturday and Sunday will be dispatched on a Monday.  Our warehouse is closed on bank holidays so please be aware there may be an additional day’s delay at these times of year.

How can I track my order?

Once your order has been dispatched you will receive a Shipping Confirmation email with a tracking number.  This number can be used on the DPD website to track the order.

DPD will also text you (if you have provided a phone number) ahead of your delivery slot.  

What is the cost of delivery?

Delivery is free of charge for all orders over £24 within the UK, excluding Isle of Mann, Isle of Wight, Northern Island, Scottish Highlands and the Channel Islands.  Accurate shipping costs for these areas will be calculated at check out.

Orders under £24 within mainland UK will incur a £5.95 shipping charge.

If goods are returned to us after the standard delivery/redelivery/hold at post office procedure we will refund goods minus shipping charges of £5.95 and a £6.60 administration fee.

Do I pay for subscription deliveries?

Delivery is free of charge for all orders over £24 within the UK, excluding Isle of Mann, Isle of Wight, Northern Island, Scottish Highlands and the Channel Islands.  Accurate shipping costs for these areas will be calculated at check out.

If goods are returned to us after the standard delivery/redelivery/hold at post office procedure we will refund goods minus shipping charges of £5.95 and a £6.60 administration fee.

Do you ship internationally?

Yes we can ship internationally.

If the rates for the country you wish to ship to are not available at check out then please contact us at admin@mamabamboo.com with the details of what you would like to ship and to where and we an come back to you with an accurate quote.

What is your returns policy?

If you find you have over ordered anything in our Nappy or Pull Up Range and your little one has grown more rapidly than expected, you may return any unopened, undamaged packs for a credit note. All we ask is that you pay the return shipping cost as well as an administration and handling fee of £6.60

Unfortunately, we cannot accept returns of opened packs due to hygiene reasons.   

In order to ensure your return is correctly processed, please go to our Returns Page to complete the online returns process.

How do I contact you?

Please contact us at admin@mamabamboo.com.

 

#THENAPPYREVOLUTION

What is #thenappyrevolution

We are currently campaigning for DEFRA to impose stricter controls on councils to increase their targets for composting and to include nappies in their compost categories. This campaign is running on change.org and we ask you to support us. 

https://www.change.org/p/defra-uk-encourage-councils-to-invest-in-industrial-composting-facilities-and-recycling-services-for-nappies

Can nappies really be composted by councils?

Whilst Canada, Germany, and New Zealand do have kerbside collections and industrial composting set up for nappies and wet wipes and Wales has a recycling service, the rest of the UK is sadly lagging behind. We are currently working with UCL (University College London) on a research grant to investigate and promote the widespread of council managed waste management for bio-plastics and compostable AHP (Absorbent Hygiene Products).

Numerous research projects and tests for PLA composting at mass scale are currently underway in Germany, Belgium, and the USA. The UK is a little behind the curve. The studies have shown that the composting of bioplastics will be feasible in the UK as soon as the commercial volumes and sales increased sufficiently enough to cover the investments required.

By choosing Mama Bamboo products and other bio-plastics when you are shopping you are helping us to send a clear message to the government. We, as consumers and manufacturers, are willing to change and avoid plastics but we need their support to realise the full benefits of these choices.

Is nappy composting viable?

Companies such as Soiled Diaper in Canada, Earth Baby in US and Envirocomp in New Zealand and community projects such as Dycle in Germany are composting nappies by the millions. 

The city of Toronto has been composting eco-nappies for over 10 years. They have diverted over 2 billion used nappies away from landfill. 

Toronto collects diapers and other organic items and sends them to a processing facility. The resultant compost gets distributed to farmland and parks. That’s right: Canada’s babies and toddlers, for all their messes, are helping Canadian crops to grow.

The program, called “Green Bin,” also accepts animal waste, kitty litter and sanitary products.

The Toronto program provides assurances that the process is “completely sanitary and safe”:

"Through decades of experiment and experience, sanitary engineering practice has developed standards for the composting process that ensure elimination of disease-causing organisms (pathogens). The high temperatures occurring naturally during the composting process destroy pathogens. Maintaining such high temperatures for a minimum time period ensures the final finished compost is pathogen-free."

We campaign tirelessly for our own government to make this service available in the UK.