Unfortunately issues with the delivery service, parcels being delivered to the wrong address or going missing can happen occasionally, especially during peak times like Black Friday or Christmas.

First Steps:

  1. Check the tracking information on the DPD website - it often can explain where your parcel is
  2. If there is an image provided by DPD on your tracking info, you may recognise the location. It may be a neighbours house. 
  3. Check the Map location DPD provide, if it's close they may have delivered to a neighbour or mis-read the street name.

Generally you'll be able to locate the parcel quickly by checking this information.

Second step:

If this does not help to locate your parcel, email us at admin@mamabamboo.com

If we can't resolve the situation using the image or map links, we'll launch an investigation with DPD which can take up to 3 working days.

Never Miss a Delivery Again

Download the DPD app here where you can take a picture of your door, safe location and manage your delivery options.