Refund policy
We will accept any unopened, undamaged goods for a refund or store credit within 21 days of purchase. Unfortunately, we cannot accept returns of individual packs from a multi-pack or bundle, any opened packs due to hygiene reasons or any goods ordered and delivered outside the 21 day window.
We ask that you pay the return shipping cost. We offer a pre-paid label at the cost of £7.95 or you may select to use any other carrier of your choice.
Please note; if you choose to use a carrier of your own choice, you remain liable for the parcel until it is confirmed received by our warehouse. If your parcel goes missing or is damaged enroute, you will need to contact your courier and claim on your courier insurance.
Please go to our Returns Page to complete the online returns process. We recommend all returns be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return. All returns require an approval reference number. Once a return request has been approved, all returned products must be received within 14 days of the request date.
If a product is unreasonably handled, and therefore damaged, we reserve the right to deduct a reasonable value from the refund amount. If the warehouse reports returns of opened goods or partial multi-pack bundle items, we reserve the right not to refund these items.
Please note any postage charges incurred when returning items(s) will not be refunded. All returned goods must be accompanied by an order number or returns number.
Returns can be requested here - Mama Bamboo
