Unfortunately issues with the delivery service, parcels being delivered to the wrong address or going missing can happen occasionally, especially during peak times like Black Friday or Christmas.
Check the tracking information on the courier’s website - it often can explain where your parcel is:
Track Evri parcel
Track Yodel parcel
Track DPD parcel
If there is an image provided by the couriers on your tracking info, you may recognise the location. It may be a neighbour’s house.
Check the Map location the courier provides, if it's close, they may have delivered to a neighbour or mis-read the street name.
Generally, you'll be able to locate the parcel quickly by checking this information.
If this does not help to locate your parcel, email us at firstname.lastname@example.org.
Please email us before 7 days has passed since the estimated delivery date – beyond 7 days we cannot raise a case or request a refund from the courier.
If we can't resolve the situation using the image or map links, we'll launch an investigation with the courier which can take up to 5 working days.
Never Miss a Delivery Again
Download the courier apps and you can track your parcels, nominate a safe location and manage your delivery options.