Shipping Policy
Shipping policy
You can trace and track your items via the courier's website and apps. The courier will text or email you an estimated time of arrival and offer you options to leave parcels in a safe place, with neighbours or at a Pick-up Shop or Locker.
NOTE: If you choose a safe place, you accept liability for the parcel and will not be eligible for refund or replacement if the parcel subsequently goes missing.
Most couriers have arrangements with local shops or lockers which allows parcels to be left at more convenient locations to your address if delivery cannot be made to the nominated address first time. The courier will attempt delivery once to your address or nominated safe place before taking goods to the local pick up shop or locker for you to collect at your earliest convenience.
NOTE: Your parcel may be too big for a locker. The largest InPost locker compartment measures 41 cm x 38 cm x 64 cm. Our cartons of 4 packs will fit but our cartons for 8 packs or more will not fit; 40 cm x 50cm x 60 cm.
Should a delivery be refused, fail or goods not be collected from the pick-up point within 7 days the goods are returned to us. We will refund goods minus shipping charges and the penalty fee as directly applied by the courier.
The charge for a failed/refused Yodel delivery is £7.95.
The charge for a failed/refused DPD delivery is £16.00.
If your parcel is not with you within 7 days of estimated delivery date, please let us know. We will open a case with the courier on your behalf and offer you a replacement or refund.
Should the original products be subsequently delivered we ask you to contact us and we will arrange for these to be returned to us at our expense. Should you prefer to keep them we may offer them at a discounted rate as a token of our apologies for the delay and inconvenience at managerial discretion.
International Shipping
If you wish to purchase our products and have them shipped to you outside the UK, please contact us at contactus@mamabamboo.com to discuss your requirements, or purchase our products directly through our EU partners - BigGreenSmile
Cancellations
You have the right to cancel your subscription at anytime, however you cannot cancel a specific order once you have received an order confirmation email. This is because your order will be sent to our fulfilment service at the same time and cannot be altered or stopped.
Returns
We will accept any unopened, undamaged goods for a refund or store credit within 21 days of purchase. Unfortunately, we cannot accept returns of individual packs from a multi-pack or bundle, any opened packs due to hygiene reasons or any goods ordered and delivered outside the 21 day window.
We ask that you pay the return shipping cost. We offer a pre-paid label at the cost of £7.95 or you may select to use any other carrier of your choice.
Please note; if you choose to use a carrier of your own choice, you remain liable for the parcel until it is confirmed received by our warehouse. If your parcel goes missing or is damaged enroute, you will need to contact your courier and claim on your insurance.
Please go to our Returns Page to complete the online returns process. We recommend all returns be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return. All returns require an approval reference number. Once a return request has been approved, all returned products must be received within 14 days of the request date.
If a product is unreasonably handled, and therefore damaged, we reserve the right to deduct a reasonable value from the refund amount. If the warehouse reports returns of opened goods or partial multi-pack bundle items, we reserve the right not to refund these items.
Please note any postage charges incurred when returning items(s) will not be refunded. All returned goods must be accompanied by an order number or returns number.
