All products are sent with tracking enabled via DPD
You can trace and track your items at: https://www.dpd.com/tracking
DPD will text you an estimated time of arrival and offer you options to leave parcels with neighbours or in a safe place or rearrange delivery for another day.
Should a delivery fail and goods are returned to us after the standard delivery/redelivery/hold at depot procedure we will refund goods minus shipping charges and a £3.95 administration fee.
Unless explicitly stated otherwise, all international deliveries will incur additional shipping charges. These will be calculated based on weight of ordered products and best available rates.
If you find you have over-ordered anything in our Mama Bamboo range and your little one has grown more rapidly than expected, you may return any unopened, undamaged packs for a refund or credit note. All we ask is that you pay the return shipping cost (varies depending on your location) as well as an administration and handling fee of £3.95.
Unfortunately we cannot accept returns of opened packs due to hygiene reasons.
In order to ensure your return is correctly processed, please go to our Returns Page to complete the online returns process.