Free Overstock Returns

If you find you have over ordered anything in our Bamaboo Range and your little one has grown more rapidly than expected, you may return any unopened, undamaged packs for a full refund or credit note. All you have to pay is the return shipping cost and an administration and handling fee of £3.95. 

Unfortunately we cannot accept returns of opened packs.   

28 Days - No Quibble Guarantee

If you are not entirely happy with one of Mama Bamboo homeware products (Ping and Friends products) or Guest Collection products you may return it to our warehouse for a full refund minus shipping charges within 28 days providing it is repackaged as new. 

Delivery failure and returns

All products are sent with tracking enabled via Royal Mail and  Parcelforce.

If products are lost within our chosen distributors network prior to delivery we will refund or replace goods as desired. If goods are lost following delivery to customers’ chosen safe place or neighbours, we do not take any responsibility and cannot offer refund or replacement. 

If goods are returned to us after the standard delivery/redelivery/hold at post office procedure we will refund goods minus shipping charges and a £3.95 administration fee.