




Frequently Asked Questions
Organic Shampoo Ingredients
Naturally antibacterial bamboo, green mandarin, soothing aloe vera and moisturising coconut extract.
Gentle and kind on babies' delicate skin. Leaves hair softer and stronger.
Ingredients: Aqua (Water), Bambusa vulgaris (organic bamboo), aloe barbadensis (Organic Aloe Vera) leaf juice, Cocos Nucifera Fruit Extract (organic coconut extract), Citrus reticulata peel oil (Organic Green mandarin), disodium lauryl sulfosuccinate (Vegetable), lauryl glucoside (Vegetable), sodium cocoamphoacetate (Vegetable), erythritol (Corn Starch), cocamidopropyl betaine (Vegetable), glyceryl oleate (Vegetable), coco glucoside (Vegetable), coconut acid (Coconut Oil), sodium chloride (Salt), glycerin (Vegetable), hydroxyacetophenone (Antioxidant), potassium sorbate, sodium benzoate, citric acid.
Organic Bedtime Bathwash Ingredients
Organic bamboo baby bodywash for bedtime.
Calming, soothing lavender and chamomile. Gentle and kind on babies' delicate skin. Leaves skin soft and supple.
Ingredients: Aqua (Water), Bambusa vulgaris (organic bamboo), aloe barbadensis (Organic Aloe Vera) leaf juice, Cocos Nucifera Fruit Extract (organic coconut extract), Lavandula angustifolia (Organic Lavender), chamomilla recutita flower extract (chamomile), disodium lauryl sulfosuccinate (Vegetable), lauryl glucoside (Vegetable), sodium cocoamphoacetate (Vegetable), erythritol (Corn Starch), cocamidopropyl betaine (Vegetable), glyceryl oleate (Vegetable), coco glucoside (Vegetable), coconut acid (Coconut Oil), sodium chloride (Salt), glycerin (Vegetable), hydroxyacetophenone (Antioxidant), potassium sorbate, sodium benzoate, citric acid.
Organic Moisturising Lotion Ingredients
Naturally antibacterial bamboo, green mandarin, soothing aloe vera and moisturising coconut extract.
Gentle and kind on babies' delicate skin. Leaves skin soft and supple.
Ingredients: Aqua (Water), Bambusa vulgaris (organic bamboo), aloe barbadensis (Organic Aloe Vera) leaf extract, Cocos Nucifera Fruit Extract (organic coconut extract), Citrus reticulata peel oil (Organic Green mandarin), helianthus annuus (Organic Sunflower) seed oil, glyceryl stearate, cetearyl alcohol (Coconut Oil), glycerin (Rapeseed), butyrospermum parkii (Organic Shea) butter, stearic acid, theobroma cacao (Cocoa) seed butter, tocopherol (Vitamin E), hydroxyacetophenone (Antioxidant), potassium sorbate, sodium benzoate
Are your products fragrance or parfum free?
All Mama Bamboo products are free from synthetic fragrances and parfum.
Any scents are naturally occurring through the use of extracts and essential oils.
Can I subscribe to the babycare products?
Absolutely. You can subscribe to any one or all of the babycare range, either as a standalone subscription or as an add-on to your nappies and wipes.
You will benefit from a 10-20% discount on every subscription order.
How does the subscription option work?

Our subscription is a hassle-free way to have products delivered directly to your door with the added bonus of benefitting from a 10% to 20% discount on every order.
We have designed our subscription to be as flexible as possible so you can change size of nappy, swap or add products, change the frequency of your orders, delay or bring forward an order or cancel the subscription whenever you need to.
Please be aware that your first order is placed when the subscription is set up and will be sent out to you within the following 24 – 48 hrs.
For subsequent orders you will receive an email 2-3 days before your subscription is due to be processed, to allow you the opportunity to log in and change any aspect of the order.
I want a subscription, but my baby isn't due yet.
Once you place your first subscription order with us, we will process and send your first box within 3-5 days. This means you'll have everything ready just in case your baby makes an earlier appearance than planned!
You can then set the next delivery date for after the baby's due date.
In your first order confirmation email, you will receive a link inviting you to open your account. Please pop online and set yourself a password. This will allow you to access the online easy-to-manage Subscription Page.
Here you can simply click on 'Update next Shipment date' and choose the most appropriate date based on your baby’s due date.
Easy. You have complete control to manage your subscription to suit your baby’s changing needs.
Can I cancel if I want to?

Yes, you are free to cancel anytime you want to.
Cancellation can be processed online through the customer subscription page and we won't penalise you at all.
Simply select the subscription product you'd like to cancel and click "Cancel Subscription".
That's it - easy peesy.
NOTE: Cancelling an ongoing subscription once an order has been processed will not cancel this immediate delivery. We cannot cancel an order after it has been posted.
How does the Returnable Bottle scheme work?
All our bottles are returnable. Simply scan the QR code on the bottom to download a free postage label and send them back to us for cleaning and re-using.
Better than recycling. 100% of returned bottles will be re-used without any carbon intensive recycling processes.
AND you will receive a £2 voucher for every bottle you return.
How can I spend my £2 voucher?
Once you receive your £2 voucher by email or SMS message, you can use the discount code against any eligible order for Mama Bamboo products.
Simply enter the code at checkout.
Applicable to one time and subscription orders.
How quickly can you guarantee delivery?
• All products are sent with tracking enabled via established UK couriers (Evri, Yodel, Royal Mail, Fedex or DPD). We aim to deliver all orders within 3-5 days.
• You may choose to use our Express Shipping option for an additional cost. - Express Shipping
• Please see our Shipping & Returns page for full details.
• International Shipping
• Unless explicitly stated otherwise, all international and offshore UK deliveries will incur additional shipping charges. These will be calculated based on weight of ordered products and best available rates.
• International shipping may also incur additional VAT and Duty charges. These vary from country to country, and we recommend you check before purchase
Can I return them if I order too many?
We will accept any unopened, undamaged goods for a full refund or store credit within 21 days of purchase. Unfortunately, we cannot accept returns of opened packs or products from the babycare range due to hygiene reasons.
All we ask is that you pay the return shipping cost.
Ready to Subscribe and Save on every box?
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