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All products are sent with tracking enabled via Royal Mail and Parcelforce.

Due to the changing nature of the Covid 19 situation, we cannot guarantee delivery within the usual 3-5 days,

Parcelforce have issued the following statement:

"Where we are unable to successfully deliver an item, and the item is returned to one of our depots, we will make a second attempt and after that if unsuccessful, hold that item and return to sender on day 5. This replaces our normal process of holding items for 16 days. Please arrange a redelivery to your address by visiting https://www.parcelforce.com/redelivery#/. This replaces our normal process and the instructions which are printed on our leave-behind cards."

You can trace and track your items at either of the addresses below: https://www.parcelforce.com/track-trace
https://www.royalmail.com/track-your-item#/

Should a delivery fail for any reason please contact Royal Mail or Parcelforce directly at the addresses below to start the search and claim process. Note: This must be done within 3 months of the failed delivery: https://www.parcelforce.com/contact-us or give them a call on 0344 800 4466
https://personal.help.royalmail.com/app/answers/detail/a_id/5232

Items may have been left with neighbours or in a safe place, or occasionally returned to the office for redelivery or collection. 

If goods are returned to us after the standard delivery/redelivery/hold at post office procedure we will refund goods minus shipping charges and a £3.95 administration fee.