All products are sent with tracking enabled via Royal Mail and Parcelforce.
Due to the changing nature of the Covid 19 situation, we cannot guarantee delivery within the usual 3-5 days,
Parcelforce have issued the following statement:
"Where we are unable to successfully deliver an item, and the item is returned to one of our depots, we will make a second attempt and after that if unsuccessful, hold that item and return to sender on day 5. This replaces our normal process of holding items for 16 days. Please arrange a redelivery to your address by visiting https://www.parcelforce.com/redelivery#/. This replaces our normal process and the instructions which are printed on our leave-behind cards."
Should a delivery fail for any reason please contact Royal Mail or Parcelforce directly at the addresses below to start the search and claim process. Note: This must be done within 3 months of the failed delivery: https://www.parcelforce.com/contact-us or give them a call on 0344 800 4466
Items may have been left with neighbours or in a safe place, or occasionally returned to the office for redelivery or collection.
If goods are returned to us after the standard delivery/redelivery/hold at post office procedure we will refund goods minus shipping charges and a £3.95 administration fee.