All products are sent with tracking enabled via Royal Mail and Parcelforce within Mainland UK
Due to the changing nature of the Covid 19 situation, we cannot guarantee delivery within the usual 3-5 days,
Parcelforce have issued the following statement:
"Where we are unable to successfully deliver an item, and the item is returned to one of our depots, we will make a second attempt and after that if unsuccessful, hold that item and return to sender on day 5. This replaces our normal process of holding items for 16 days. Please arrange a redelivery to your address by visiting https://www.parcelforce.com/redelivery#/. This replaces our normal process and the instructions which are printed on our leave-behind cards."
Should a delivery fail for any reason please contact Royal Mail or Parcelforce directly at the addresses below to start the search and claim process. Note: This must be done within 3 months of the failed delivery: https://www.parcelforce.com/contact-us or give them a call on 0344 800 4466
Items may have been left with neighbours or in a safe place, or occasionally returned to the office for redelivery or collection.
If goods are returned to us after the standard delivery/redelivery/hold at post office procedure we will refund goods minus shipping charges and a £3.95 administration fee.
Unless explicitly stated otherwise, all international deliveries will incur additional shipping charges. These will be calculated based on weight of ordered products and best available rates. A member of our team will contact you directly to confirm additional charges and issue shipping invoice for payment before goods are dispatched.