Frequently Asked Questions

Bamboo is the only available crop on earth which can keep up with consumer demand. It reaches full maturity within 2 years and sustainable harvesting improves forest regeneration. We use Moso bamboo which grows very fast in the mountains. The yield is naturally very high without the use of fertilisers or pesticides or any irrigation. 12-15 feet growth in just 3 weeks has been recorded in the spring season. This provides us with a sustainable, low impact crop as a brilliant alternative to polyesters, cotton, plastics, etc.

Bamboo is also 3x more effective as a carbon sink than any other tree or grass. This makes it the ideal crop for helping to lower CO2 and slowing climate change.

In addition, bamboo is naturally antibacterial and excellent at regulating temperatures against your baby's skin.

Cotton is a very thirsty, intensively farmed crop.

Cotton is mostly grown in monoculture and is a very pesticide-intensive crop. Although it is only grown on 2.5% of the world’s agricultural land, it consumes 16% of all the insecticides used worldwide. These pesticides are washed out of soils and pollute rivers and groundwater.

If cotton is cultivated intensively, it requires large amounts of water for irrigation. This causes soil salinisation, particularly in dry areas and hence a degradation of soil fertility. The diversion of entire rivers into huge irrigation channels to feed the cotton fields in Central Asia has led to the gradual drying-up of the Aral Lake, one of the largest inland waters in the world.

Cotton production also contributes to climate change. Industrial fertilisers are produced using considerable quantities of finite energy sources (1.5% of the world’s annual energy consumption), releasing large amounts of carbon dioxide. Furthermore, the excessive application of nitrates to agricultural land leads to their being transformed into nitrous oxide which in turn escalates global warming.

We use MOSO bamboo which is harvested only after 3-5 years growth.

One bamboo plant will consist of several poles from which new shoots grow every year. Good practice allows for 20-25% of the poles to be harvested in a bamboo forest each year without any detriment to the density of the forest. Unlike trees, harvesting the bamboo poles in this way does not kill the plant but rather allows for new growth without deforestation.

Mama Bamboo is certified by FSC® (Forestry Stewardship Council ® Certification code C134890) to manufacture and sell Mama Bamboo nappies. You can find out more at https://www.fsc-uk.org/en-uk/about-fsc/what-is-fsc.

The FSC® is the leading authority for responsible wood sourcing. Since 2008 bamboo, though a grass rather than a wood, has been included in the scheme and is closely controlled.

Mama Bamboo’s certification number is NC-COC-026801

Firstly, we chose to transport all our goods as finished products by large container sea freight as this is the least carbon producing option.

Secondly, we have partnered with Uganda Bamboo Village Programme to plant bamboo forests in deforested areas. Each year we calculate our carbon footprint and replant enough bamboo to soak up the equivalent carbon within 2 years.

Bamboo provides a 3x more effective carbon sink than any other tree or grass.

You can read more about this in our blog: https://www.mamabamboo.com/blogs/news/were-so-proud-to-be-a-friend-of-the-bamboo-village-and-be-carbon-neutral

Absolutely not!

We are officially registered with the Vegan Society and do not test any of our ingredients or products on animals.

We are committed to donating 20% of our net profits to charity every year.

We donate to NSPCC, Ickle Pickles and the Ugandan Bamboo Village every year. We also offer to match any nappy and wipe donation our customers make to Ickle Pickles.

Our wipes are made from 100% bamboo cellulose and contain a 99.4% purified water cleansing formula enhanced with soothing aloe vera and moisturizing coconut extract.

These are kinder to baby's skin and suitable for use on newborn and sensitive skins.

The cleansing formula consists of:

• Aloe Barbadensis Leaf Extract (Aloe Vera)
• Citric Acid – Lemon juice - pH balancer
• Disodium Cocoamphodiacetate - a coconut oil derived moisturiser recommended for sensitive skin
• Propylene Glycol – moisturising ingredient
• Tetrasodium EDTA – a foaming agent to reduce friction on delicate skin
• Potassium Sorbate - prolongs shelf life by stopping the growth of mould, yeast, and fungi.
• Sodium Benzoate - used as a preservative in medicines and cosmetics.

All ingredients have been approved for use in paediatric cosmetic products.

We're very proud to say that our wipes are 100% compostable and will completely decompose within 3 months.

Our wipes are wrapped in 30% recycled PET (recycled plastic bottles) and can be recycled again and again. RPET is one of the most widely kerbside recycled plastics.

Our wipes can be put into your food-waste bin (if permitted by your local council) or they can be composted at home.

If neither of these is possible, they can be disposed of in general waste.

Our wipes will biodegrade in the current UK landfills but at a slower rate than under best practice conditions. UK landfills are not currently managed to promote biodegradability. They are densely packed and lack the natural microbes, oxygen and light.

We are working with local environmental groups to campaign for industrial composting services within council landfills.

Please do join our campaign #thenappyrevolution and sign our petition

https://www.change.org/p/defra-uk-encourage-councils-to-invest-in-industrial-composting-facilities-and-recycling-services-for-nappies

Our subscription is a hassle-free way to have nappies and wipes delivered directly to your door with the added bonus of benefitting from a 20% discount on your nappies or nappy pants.

We have designed our subscription to be as flexible as possible so you can change ize of nappy, swap or add products, change the frequency of your orders, delay or bring forward an order or cancel the subscription whenever you need to.

Please be aware that your first order is placed when the subscription is set up and will be sent out to you within the following 24 – 48 hrs. For the orders following you will receive an email 3 days before your subscription is ordered, to allow you to login and change any aspect of the order.

Please ensure that your subscription is amended 24 hrs before your next order date.

If you need to change any part of your subscription: nappy size, frequency of your orders, add a product or swap products this can be done from the Manage my Subscription page within your Mama Bamboo account.

We ask that any changes be made before midnight the day your order is due so that it can processed in time.

Log into your Account and select Manage my Subscription.

This will take you through to the ‘Subscriptions’ page which shows your current subscription(s) and the date the order is due to be processed.

On the next page you can click on ‘Manage Subscription’ or ‘Add Product’.

‘Manage Subscription’ – this allows you to alter all aspects of your current subscription.

‘Add Product’ – will allow you to add any other product to your subscription.

Log into your Account and select Manage my Subscription.

On the next page click on ‘Manage Subscription’ next to the subscription you wish to change.

On the next page click on ‘Product’ to change the size of nappy you need or to choose a different quantity: either 4, 8 or 12 packs.

This will open up the ‘Edit Product’ box where you can change size of nappy or choose a different quantity: either single pack, 4, 8 or 12 packs. Then scroll down and click ‘Update’to confirm the change.

Log into your Account and select Manage my Subscription.

On the next page click on ‘Manage Subscription’ next to the subscription you wish to change.

On the next page click on ‘Deliver Every’ to change how frequently you wish to receive your orders.

This will open up the ‘Deliver every’ box where you can choose the number of days, weeks of months between your orders. Select the options you require and click ‘Update’ to confirm the change.

Log into your Account and select Manage my Subscription.

On the next page click on ‘Manage Subscription’ next to the subscription you wish to change.

If you subscribe to a Little Bundle or Bigger Bundle click on ‘Product’which will open up the ‘Edit Product’ box. Select the quantity of bundles desired and then scroll down and click ‘Update’to confirm the change.

If you subscribe to nappies click on ‘Product’ to open up the ‘Edit Product’ box where you can choose a different quantity: either single pack, 4, 8 or 12 packs. Then scroll down and click ‘Update’to confirm the change.

If you subscribe to wipes click on ‘Product’ to open up the ‘Edit Product’ box where you can choose a different quantity: either single pack, 12 or 24 packs. Then scroll down and click ‘Update’to confirm the change.

Log into your Account and select Manage my Subscription.

On the next page click on ‘Manage Subscription’ next to the subscription you wish to change.

On the next page click on ‘Next Shipment’ to change when your next order will be processed.

This will open up the ‘Next Shipment’ box where you can choose the date you would like your order to be processed and click ‘Update Next Shipment Date’to confirm the change. Please note this is the date your order will be placed. It will be processed and dispatched within 24-48 hours of this date. If the order date falls on a Friday, Saturday or Sunday it will be processed and dispatched on the following Monday.

‘Ship Now’can also be selected. This will place your subscription order within 24 hours and it will then be processed and dispatched within 24-48 hours of this date. If the order date falls on a Friday, Saturday or Sunday it will be processed and dispatched on the following Monday.

Log into your Account and select Manage my Subscription.

On the next page click on ‘Manage Subscription’ next to the subscription you wish to change.

Scroll down the screen past ‘Next Shipment’, ‘Deliver Every’ and the shipping address. Click on ‘Skip Shipment’underneath the ‘Product’ box. This will open up the ‘Skip next shipment’ box which confirms which shipment you are skipping and the date of your following subscription: select ‘Skip’.

Log into your Account and select Manage my Subscription.

On the next page click on ‘Manage Subscription’ next to the subscription you wish to change.

Click on ‘Product’ to open up the ‘Edit Product’ box, scroll down and click ‘Swap Product’.

Select the product you would like to swap to from the ‘Select Product’ box. Choose how often you would like the delivery and select the size of nappy required and how many packs if relevant and then click ‘Swap Product’.

Log into your Account and select Manage my Subscription.

On the main subscriptions page choose the product you would like to add to your subscription and select whether it is a one-time purchase or a subscription.

In the ‘Add Product’ box choose how often you would like the delivery and select the size of nappy required and how many packs if relevant and then click ‘Add Product’.

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If you do want to cancel you can log into your Account and select Manage my subscription.

On the next page click on ‘Cancel my Subscription’ below the details of your account and choose the products you wish to cancel.

If you subsequently change your mind, you can always activate your subscription again on the same page and continue to enjoy our standard 20% discount and free shipping on every order.

Log into your Account and select Manage my Subscription.

On the next page click on ‘Re-activate’ next to the subscription you wish to re-start.

Log into your Account and select Manage my Subscription.

On the next page click on ‘Manage Subscription’ next to the subscription you wish to change.

Scroll down until you reach the ‘Card on File’box and click on it. Complete the details in the ‘Edit card’ box and click ‘Update card’.

Log into your Account and select Manage my Subscription.

On the next page click on ‘Manage Subscription’ next to the subscription you wish to change.

Scroll down the screen past ‘Next Shipment’, ‘Deliver Every’, ‘Shipping Address’ and Product.

Click on ‘Add a Discount’underneath the ‘Card on File’ box. In put the discount code and click on ‘Add Discount’.

Log into your Account and select Manage my Subscription.

On the next page click on ‘Manage Subscription’ next to the subscription you wish to change.

Scroll down until you reach the ‘Billing Address’box and click on it. Complete the details in the ‘Edit billing address’ box and click ‘Update’.

Log into your Account and select Manage my Subscription.

On the next page click on ‘Manage Subscription’ next to the subscription you wish to change.

On the next page click on the ‘Address’ box. Amend the address detail in the ‘Edit shipping address’ box and then click ‘Update’.