All products are sent with tracking enabled via Royal Mail and Parcelforce. You can trace and track your items at either of the addresses below: 

https://www.parcelforce.com/track-trace

https://www.royalmail.com/track-your-item#/

Should a delivery fail for any reason please do contact Royal Mail or Parcelforce directly at the addresses below to start the search and claim process: 

https://www.parcelforce.com/contact-us or give them a call on 0344 800 4466

https://personal.help.royalmail.com/app/answers/detail/a_id/5232

Items may have been left with neighbours or in a safe place, or occasionally returned to the office for redelivery or collection. 

If goods are returned to us after the standard delivery/redelivery/hold at post office procedure we will refund goods minus shipping charges and a £3.95 administration fee.