All products are sent with tracking enabled via Royal Mail and Parcelforce. You can trace and track your items at either of the addresses below:
Should a delivery fail for any reason please do contact Royal Mail or Parcelforce directly at the addresses below to start the search and claim process:
https://www.parcelforce.com/contact-us or give them a call on 0344 800 4466
Items may have been left with neighbours or in a safe place, or occasionally returned to the office for redelivery or collection.
If goods are returned to us after the standard delivery/redelivery/hold at post office procedure we will refund goods minus shipping charges and a £3.95 administration fee.